Terms & Conditions
1. Refunds & Returns
- Grindwear does not offer refunds.
- Customers may request an exchange for eligible products.
2. Delivery & Shipping
- Grindwear takes full responsibility until the customer receives their package.
- Once the order is delivered to the provided address and signed/acknowledged, responsibility transfers to the customer.
3. Damaged or Wrong Items
Customers must report:
- Damaged items within 24 hours of receiving the order.
- Wrong items within 48 hours of receiving the order.
Requests outside of this timeframe will not be accepted.
4. Customer Accounts
- Customers must provide accurate and truthful information when placing orders.
- Grindwear reserves the right to cancel or refuse orders if false, misleading, or incomplete information is provided.
5. Payment Terms
- Payments are securely processed through Payfast.
- All payments must be cleared before shipping takes place.
- Grindwear does not accept cash on delivery.
6. Privacy & Data Usage
By shopping with Grindwear, customers agree that their personal and order data may be:
- Used to process orders.
- Used for marketing campaigns and promotions.
- Shared with third parties where necessary for business operations.
7. Disputes & Liability
- Grindwear aims for full customer satisfaction at every stage of the shopping process.
- If issues arise, customers may contact support for resolution.
- Liability extends to product quality, delivery up to receipt, and customer service.
8. Governing Law
- These terms are governed by South African law.
- Any disputes will be resolved under South African jurisdiction.
9. Order Cancellations
- No cancellations are allowed after an order has been placed.
- Customers are encouraged to carefully review their order before checkout.
10. Customer Responsibilities
- Customers must read product descriptions carefully.
- Grindwear will not be liable for incorrect size, color, or style choices made by the customer.